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Auto response etsy conversations
Auto response etsy conversations









auto response etsy conversations

"Mark as Read" is not a "Response", even if the message requires no "Response" The Message response rate only applies to the first message in a conversation with a buyer. Initial messages from both buyers and sellers on Etsy are counted towards the Message response rate"Īnd the very beginning, Etsy has made it very clear that the metric is for "Message Response Rate". After you change the settings on this page, click Save to apply your changes. To get to the Automatic replies page from the main Outlook Web App page, go to the upper corner and choose Options, then choose Automatic replies from the list in the navigation pane. Message response rate is calculated by dividing the number of initial messages you’ve responded to within 24 hours by the total number of messages you've received during the calculation period. After automatic replies are turned on, they’ll be sent once to each sender. "Responding to 95% of all your initial messages within 24 hours can help you become a Star Seller. If there are ongoing messages in a Trread, only the first has to be responded to within 24 hours. If SSP rating is important to you, you must make sure you reply to every "new" message you receive, either by a "Response" or by marking the Message as "Spam". You’ll now be prepared in case you need to turn on holiday mode at a moments notice.The very beginning, Etsy has made it very clear that the metric is for "Message Response Rate".

auto response etsy conversations

Nous vous mettrons en contact avec le type d’assistance qui convient le mieux à votre question spécifique : chat. You can add your holiday mode messages in the Sell on Etsy app through Shop Settings, or on desktop at Settings > Options > Vacation Mode and you can also active holiday mode here too, when you need it.ĮDIT: Thanks to Heather B for pointing out that you should avoid telling the world that you are away on holiday, considering the address of your empty house is on display on your shop. Pour contacter le service client d’Etsy, sélectionnez le bouton Contacter l’équipe d’assistance ci-dessous et nous pouvons vous aider avec des problèmes de compte, de boutique ou d’achat. In your conversation message you can let them know when they can expect to hear back from you.

Auto response etsy conversations update#

You can give a general update on the status of any open orders to reassure customers who are waiting for their items. You can tell your visitors why your shop is closed and how long you will be closed for. If you have the time, you should amend your messages to add more details. You should plan a generic message for both along the lines of ‘the shop is temporarily closed but I’ll be back soon’ (you can beef that up a bit), so if you do have an emergency you can just close the shop with the click of a button. There are two messages to include for holiday mode – a shop holiday announcement which will be displayed at the top of your shop homepage to replace your existing shop announcement, and a conversation auto-reply which will be sent to customers automatically when they send you a message. Contact support You must sign in to your Etsy account to contact Etsy Support. We’ll connect you with the type of support that’s the best fit for your specific question: chat, phone, or email. In case you need to temporarily close your shop unexpectedly, you should have your holiday mode messages prepared in advance. To contact Etsy’s customer service, select the Contact support button below and we can help you with account, shop, or purchasing issues. There are several reasons that you might need to activate holiday mode – you might be going on holiday or just planning some time off, you might need to take a break to catch up on orders, or you might have an emergency to deal with.

auto response etsy conversations

During this time you can still access your open orders and customers can still contact you, but no new orders can be placed while your listings are hidden. When the need arises you can activate holiday mode to temporarily hide your listings.











Auto response etsy conversations